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CountDown Support

Using Multiple Computers

You can install CountDown for your own use on as many PCs as you like.

1) Ensure you have logged in at some point on your original computer via the Share | Login menu.
2) Download the latest CountDown program on the new computer and install it.
3) Login on the new computer via the Share | Login menu.
4) Your previously synced events should automatically appear on the new computer.

Licensing

You can use Judy's CountDown for free, or pay for extra capabilities and storage on an annual basis (details).

To purchase an initial license,

1) Select the Configure | License menu and click the "purchase" link.
2) Follow the instructions on the web page that launches.
3) Enter the license code you obtain in the waiting dialog and press OK.

To upgrade your license to add more storage,

1) Select the Configure | License menu and press the Change button.
2) Follow the instructions on the web page that launches.
3) Once finished, click <Yes> in the waiting dialog to refresh your license on your computer

To renew your license,

1) Select the Configure | License menu and press the Renew button.
2) Follow the instructions on the web page that launches.
3) Once finished, click <Yes> in the waiting dialog to refresh your license on your computer

Sync Problems

If your personal events are not appearing on your other computers:

If your personal events are not appearing on a subscribers' computers:

Note that syncing is not always immediate, and it may be several hours before a computer decides to check for event updates. Computers do not have to be active at the same time, but the computer with the new events must complete its sync before the other computer can download those events via its own sync. You can force an immediate sync (do this first on the computer that contains the new events):

1) Ensure you are logged in via the Share | Login menu.
2) Select the Share | Sync | Sync All Now menu option.

Incorrect Holiday Date

Some holidays change dates from year to year. Users of version 3.0 or better should make sure that File | Auto Update Holidays is checked; v2 users should select the Settings | Auto Update" menu.

If something looks wrong, you can ensure you have the latest Holidays by selecting File | Get Updated Holidays Now.

Annoying Jiggling

Icons periodically jiggle on the day before and the day of their actual events, to draw attention to themselves. You can quiet an icon for the day by clicking on it, thereby acknowledging that you've seen it. Jiggling will restart, however, if you restart the program, edit the events, receive new events via sync, etc.